Satisfaction and feedback surveys
Show how much you care about your customers
Surveying customer satisfaction and collecting feedback from them should be strategic actions for any company.
Customer surveys are crucial for measuring how the company is performing and what can be improved. In the end, a client who has positive experiences with a business is more likely to become a loyal and frequent customer.
Measure customer satisfaction
The types of questions you can ask may vary from company to company, but always do it from the customer’s perspective. As clients we want to feel heard and cared for.
Since customers can express their satisfaction levels in multiple ways, you can start a conversation via SMS. As a result, you will get meaningful data to better understand the customer experience.
Response rates to mobile surveys, perceived as personal service, are excellent: 50% respond within half an hour. This allows for immediate reaction to feedback.
Create better experiences by collecting feedback
Collect customer feedback immediately while the customer’s perception is still fresh. Email surveys are usually ignored by recipients, while mobile surveys get a higher response rate.
Using open-ended questions, collect a large number of opinions and new ideas related to the quality of your products, staff, delivery, prices, brand, and so on. As a result, your business will gain strategic insights for product and service development.
Conduct employee surveys
Do you listen to your staff only once a year? Should you monitor the atmosphere once a month instead? Monthly mobile survey response rates are easily beyond 80%. This is an easy channel for communicating with your staff internally.
Mobile Dialogues can provide benefits in different sectors:
- E-commerce
- Retail
- Media
- Health industry
- Airlines
- Schools and universities
- Recruiting
- Travel agencies
- Associations
- Courier services
- And more!
Do you want to see how it could work for your company? Please contact us at sales@exomi.com
