Satisfaction and feedback surveys
Show how much you care about your customers
Surveying satisfaction and collecting feedback from customers should be strategic actions for any company. Customer surveys are crucial for measuring how the company is performing and what can be improved.
The types of questions you can ask may vary from company to company, but always do it from the customer’s perspective. As clients we want to feel heard and cared for. In the end, a client who has positive experiences with a business is more likely to become a loyal and frequent customer.
Measure customer satisfaction
Use simple questions via SMS with Exomi Mobile Dialogues. All the customer has to do is tap the screen a few times, and you will get meaningful data to better understand the customer experience.
Collect customer feedback and create better experiences
Collect customer feedback immediately while the customer’s perception is still fresh. Email surveys are usually ignored by recipients, while mobile surveys get a higher response rate.
Using open-ended questions, collect a large number of opinions and new ideas from customers and users. You can trigger questionnaires related to the quality of your products, staff, delivery, prices, brand, and so on. As a result, your business will gain strategic insights for product and service development.
Do you want to see how it could work for your company? Please contact us at firstname.lastname@example.org.